Packing and Loading
Our Serive
Pre-sale service:
1. 24 hour online to ensure quick response to customers inquiry or online message.
2. Guide customers to choose the best suitable machine model.
3. Offer detailed specification and competitive prices.
Contract execution:
1. Product production will be arranged strictly according to the contract.
2. Product photos will be sent to your for inspection during production.
3. Update latest news after delivery and prepare customs clearance.
After-sale service:
1.12 months warranty except for wear parts.
2. Broken spare parts(except for wear parts) will be sent for free due to the quality problems.
3. In time response to customers technical problems.
4. New products update for customers' reference.
6. FAQ
Q1. What is your terms of payment?
A:Usually,we accept T/T,irrevocable L/C at sight.For long term business relations, we have more advantage terms for payment.
Q2. What is your terms of delivery?
A: We accept FOB,CIF,etc. You can choose the one which is the most convenient or cost effective for you.
Q3: What is the lead time?
A:It usually takes 25 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. If the item was non standard, we have to consider extra 10-15days for tooling/mould made.
Q4. What is your sample policy?
A: We are glad to send samples for your inspection.Standard samples can be free, but the clients need to cover the freight cost.
Q5. Can you produce according to the samples or drawings?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6: How to confirm the quality with us before starting to produce?
1) We can provide samples and you can choose one or more, then we make the quality according to your requests.
2) Send us your samples, and we will make it according to your quality.
Q7: How to solve the quality problems after sales?
A: Take photos of the problems and send to us. We will make a satisfied solution for you within three days after we confirm the problems.
Q8. What is your terms of packing?
A: Generally, we pack our goods in neutral cartons. If you have legally registered patent, we can pack the goods by your logo after getting your authorization letters.
Q9. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery. We have QC team comply with TQM,each step is in compliance tothe standards.
Advanced One-Stop Purchasing Service. Welcome !
Nicole
Changzhou Andwin International Corporation Limited
Add.: No.91 Hanjiang Road New District Changzhou Jiangsu, CHINA
Website: czandwin.en.made-in-china.com